rq789 Frequently Asked Questions

rq789 requires a valid government-issued ID for KYC — a Pakistani CNIC is the standard document accepted. You may also be asked to submit a selfie holding the CNIC and a proof of payment method (for example, a screenshot of your JazzCash or Easypaisa account showing your name and number). KYC is typically required before your first withdrawal is processed.

No. rq789 strictly allows one account per person, per household, per device, and per payment method. Creating duplicate accounts is a violation of the rq789 Terms and Conditions and will result in all associated accounts being permanently closed, with balances forfeited. If you have accidentally created a duplicate, contact rq789 support immediately to resolve it before it is flagged automatically.

On the rq789 login page, click the "Forgot Password" link. Enter your registered email address or mobile number and rq789 will send a password reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact rq789 customer support via live chat and they will guide you through a manual identity-verified reset.

To permanently close your rq789 account, contact the support team via live chat and submit a written closure request. rq789 will process the closure after confirming your identity. Any remaining balance will be refunded to your registered payment method. Note that if you are closing your account for gambling-related reasons, the self-exclusion tool in your account settings is a faster option and prevents re-registration for the chosen period.

Log in to rq789 and go to the cashier section. Select JazzCash as your deposit method, enter the PKR amount you wish to deposit, and follow the on-screen instructions. You will be prompted to confirm the payment from your JazzCash mobile wallet via OTP. JazzCash deposits on rq789 are credited instantly in most cases. Make sure the JazzCash number you use is registered in your own name to avoid KYC issues later.

Yes, Easypaisa is fully supported on rq789. Go to the cashier, select Easypaisa, enter the PKR deposit amount, and authorise the transaction from your Easypaisa account. Deposits via Easypaisa are generally processed instantly. As with JazzCash, your Easypaisa account must be registered under your own name — third-party payment sources are not accepted on rq789.

The minimum deposit on rq789 varies by payment method and is displayed in the cashier at the time of transaction. For JazzCash and Easypaisa deposits, the minimum is typically in the range of Rs 500. For bank transfers via HBL, UBL, Meezan Bank, or Bank Alfalah, minimum amounts may be higher. Always check the cashier for the current limits before initiating a transaction.

rq789 aims to process withdrawal requests within a few hours for JazzCash and Easypaisa. However, processing time can vary depending on KYC status, pending verification, and transaction volume. If your KYC is fully verified, most JazzCash and Easypaisa withdrawals from rq789 are completed within 2–12 hours. Bank transfers to HBL, UBL, or Meezan Bank may take 1–3 business days depending on the bank's processing schedule.

rq789 does not charge platform fees on standard deposits or withdrawals. However, your payment provider — such as JazzCash, Easypaisa, or your bank — may apply their own transaction charges. For USDT TRC20 withdrawals, blockchain network fees apply and are deducted at the time of processing. Always check the current fee information in the rq789 cashier before completing a transaction.

As a general rule, rq789 requires withdrawals to be returned to the same payment method used for the original deposit wherever technically possible. This is an anti-money laundering (AML) compliance requirement, not a platform restriction. If your original deposit method is no longer available, contact rq789 support and provide full documentation so an alternative can be arranged through the compliance review process.

Yes, PSL cricket is one of the most popular betting markets on rq789. You can bet on match winners, top batsmen, total runs, wickets, and a range of in-play markets as the match unfolds. rq789 also covers international cricket including Pakistan national team fixtures, Test matches, ODIs, and T20Is. Cricket betting odds on rq789 are updated in real time throughout each match.

rq789 offers a wide selection of slot games from providers including JILI, Pragmatic Play, PG Soft, and others. JILI slots are particularly popular among Pakistani players for their fast gameplay and PKR-friendly bet sizes. You can access slots via the rq789 website or mobile browser with no app download required. Game categories include classic slots, video slots, and jackpot slots.

All casino and slot games on rq789 use certified Random Number Generator (RNG) technology from licensed third-party game providers. RNG outcomes cannot be manipulated by rq789 or by players. Game providers are independently audited for fairness. rq789 does not alter or interfere with game outcomes. The RTP (return to player) percentage for each slot is set by the provider and is not modified by rq789.

Yes. rq789 is fully optimised for mobile browsers on both Android and iOS devices. You can access all betting markets, casino games, slots, and the cashier directly through your mobile browser — no app download is required. The rq789 mobile interface adjusts automatically to your screen size, so the experience on a Lahore or Karachi player's phone is as smooth as on desktop.

rq789 offers a welcome bonus for new players upon their first deposit. The bonus is credited to your account as bonus funds subject to a wagering requirement that must be met before conversion to withdrawable cash. To claim it, simply register a new rq789 account and make your first qualifying deposit — the bonus is applied automatically. Full terms including eligible games, minimum odds, and time limits are available in the promotions section.

A wagering requirement (also called a rollover) means you must wager the bonus amount a specified number of times before you can withdraw it as real cash. For example, if rq789 gives you a Rs 1,000 bonus with a 10x wagering requirement, you need to place a total of Rs 10,000 in qualifying bets before the bonus converts to withdrawable balance. The specific requirement for each promotion is stated in its individual terms.

Eligible games and markets for bonus wagering vary by promotion. Most rq789 casino bonuses can be used on slots and casino games, while sports betting bonuses apply to cricket, PSL, and other sportsbook markets. Some games may contribute less than 100% toward the wagering requirement. Always check the specific promotion terms in your rq789 account to see which games count fully toward clearing your bonus.

rq789 offers ongoing promotions and reload bonuses for existing players beyond the welcome offer. High-volume players may be eligible for personalised offers through the rq789 VIP or loyalty programme. Details of the current loyalty programme are available in the promotions section of your rq789 account after login. Contact rq789 support to enquire about VIP eligibility if you are a regular player.

The minimum age to register and play on rq789 is 18 years old. This applies to all players regardless of location, including all Pakistani users. rq789 verifies age through KYC documentation (CNIC). Any account found to be held by someone under 18 is immediately and permanently terminated. rq789 does not make exceptions to the 18+ rule under any circumstances.

Log in to your rq789 account and navigate to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits in PKR. The limit takes effect immediately after you save it. Reducing a limit applies straight away; increasing a limit requires a cooling-off period before the higher amount becomes active — this is an intentional safeguard.

Self-exclusion is a tool that permanently blocks your access to rq789 for a chosen period — from 1 year to permanent. It is designed for players who feel gambling is becoming a problem. To activate self-exclusion on rq789, go to Account Settings and select the Responsible Gaming or Self-Exclusion option, or contact rq789 support via live chat and request immediate exclusion. Once applied, rq789 will not accept re-registration from you during the exclusion period.

Online gambling regulation in Pakistan is complex and evolving. rq789 cannot provide legal advice for individual circumstances. It is each player's sole responsibility to verify whether participating in online gambling is lawful in their specific location in Pakistan before using rq789. If you are unsure, we recommend consulting an appropriate legal resource in your jurisdiction before registering or depositing.

rq789 customer support is available 24 hours a day, 7 days a week via the live chat function on the website. The support team operates in English. For written correspondence, you can reach rq789 at [email protected]. Response times via email are typically within 24–48 hours. For urgent account issues — such as suspected unauthorised access or immediate self-exclusion requests — use live chat for the fastest response.